Frequently Asked Questions
Find answers to common questions about our high-performance beauty products.
Are about-face products vegan and cruelty-free?
Yes, all about-face products are 100% vegan and we never test on animals. We are proud to be Leaping Bunny certified.
How do I find the right shade for my skin tone?
We offer a digital shade finder on each product page. You can also contact our team with a photo of yourself in natural light for a personalized recommendation.
Are your products safe for sensitive eyes and skin?
Our formulas are ophthalmologist and dermatologist tested. However, we always recommend performing a patch test before full application.
How can I track my order?
Once your order ships, you will receive an email with a tracking link. You can also view your order status by logging into your account.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. Please contact us within 30 minutes of placement to request any changes.
Do you offer professional discounts for makeup artists?
Yes, we have a Pro Program for certified industry professionals. Please visit our Pro page to apply with your credentials.